Policies, Procedures & FAQ

Cornerstone Music Policy 

CORNERSTONE MUSIC HAS HIGH STANDARDS IN THE INSTRUCTORS THAT TEACH YOUR CHILDREN. The instructors are very dedicated to giving your children the best possible education in music.

 It is VERY IMPORTANT THAT COMMUNICATION BETWEEN THE INSTRUCTOR AND PARENT BE CONSISTENT.  If the instructors need to talk to you about your child’s progress they will do so at the beginning or the end of your child’s lesson.

IF THE TEACHER MISSES A LESSON, the teacher must make every effort to find a suitable substitute teacher for the lesson. If the teacher cannot find a suitable replacement, the teacher will reschedule the lesson for another time.

In the HIGHLY UNLIKELY event that the teacher does not show up for a lesson (a much forbidden thing here at Cornerstone Music!) this is the only instance that a refund for a lesson is possible. Otherwise, there are absolutely NO REFUNDS

IF FOR SOME REASON YOU MUST LEAVE CORNERSTONE MUSIC we will require one month’s notice to discontinue lessons. For example, if you want to discontinue lessons for May, notice must be given on the payment due date for the previous month – in this case, no later than April 1st.

One Make-up Lesson Per Year Guarantee

IF A STUDENT MISSES A LESSON we are not only sad about it, but we are also unable to give you a refund! We realize that this does occur from time to time due to extenuating circumstances, so we created the ONE MAKE-UP LESSON PER YEAR GUARANTEE:

This means that we will give you a make-up lesson free of charge before the end of lessons in June 2020. However, you have to actually miss a lesson to get this guaranteed make-up, as there is nothing to make-up if you faithfully come to class every week. We apologize for this strict policy but in order to keep our high standard of teachers, we must give them some guarantee that they will be paid for lessons that are booked.

We also ask that you please avoid being a no show! Even a call 2 minutes before a lesson is to start, is better than no call at all, although the sooner the better!

In Home Policy

It is important for the lessons to take place in a clean and quiet area to insure no distractions.

A parent or guardian must be at home during the lesson.

When scheduling we try to give the teacher more than enough time to get from lesson to lesson. However, we do not have control over weather or traffic so we ask for a little bit of flexibility of time. The teacher will contact you if they are going to be late.

If you are unable to attend a lesson, please let us know as soon as possible, as it may save the teacher a trip.

Frequently Asked Questions:

Do I need a piano at home to take piano lessons?
It is ideal if you do have a piano at home; however, new students can rent or purchase a keyboard or digital piano for practicing at home. We recommend an instrument that has a full keyboard (88 notes), regular sized keys, a proper action and a touch sensitive response. A touch sensitive keyboard means if you press a key harder it will play louder and if you press a key softer it will play quieter.

Do I need a full drum set to take drum lessons?
While it is possible to start lessons using a practice pad, students will benefit from being able to practice on a full size acoustic or electronic drum kit. Renting a drum kit is also an option.

How long does it take to learn an instrument?
There is no set answer of how long it takes to learn an instrument. With regular practice a basic level of playing can be accomplished in a few months. Most of our students take lessons on a long term basis because they want to be constantly improving and they find the lessons enjoyable.

How can I best help my child practice?
By simply monitoring that the student is doing the exercises outlined in the teacher’s weekly lesson notes, you will ensure that your child is practicing correctly. Regular communication with the teacher regarding your child’s progress will be beneficial.

Does playing Rock Band all the time help with playing a real instrument?
Unfortunately not. Much like a race car driver needs to drive a real car to be a better race car driver, a music student needs to play a real instrument. Although we all like Rock Band too.